Basic information about your organisation and numbers to be transferred
Set the days and times your office is open to receive calls
What should happen to calls received outside your business hours?
This message will be read to callers when they reach the voicemail.
An automated menu lets callers choose who to speak to — e.g. "Press 1 for Sales, 2 for Support"
Menu Options (up to 9)
This message plays when no key is pressed and the call falls to voicemail.
This message introduces your phone menu to callers.
Define the teams that calls can be routed to. You'll assign users to these in the next step.
Enable or disable platform-wide features for all users
Add one row per person. Groups are optional per user, but every group must have at least one member.
Confirm routing for unassigned ported numbers, and add any additional numbers that need routing
Check all details below — clicking Submit will generate a Word document for your Onecom engineer
Your Word document has been generated and downloaded. Attach to the order for processing.
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